Information collection and use
Panda is the sole owner of the information collected on pandaexpress.com, pandainn.com, hibachisan.com and pandarg.com (collectively, this “Site”). Information is collected about you when you use and/or contact us through this Site including, without limitation to, information you provide on registration pages and other online forms, surveys, and through submissions through this Site. We will not rent or sell the information to any unaffiliated third parties in any way not described in this statement, or authorize any of our third party partners to sell or rent any such personal information. We only gather personal information when voluntarily submitted as discussed within this statement. We do not authorize third parties unaffiliated with Panda to make independent use of your information for their own purposes, such as for direct marketing. Additionally, we may share your information with our affiliates, franchisees, licensees, lenders, investors and/or third party providers.
We may at time administer surveys, hold contests, or supply special offers to our database of users who have elected to let us contact them by e-mail or text messaging. Participation in any of these on-line programs is voluntary, and our guests will always have the option to not supply information and/or opt out of programs. Information collected may include contact information, demographic information and opinions. Information may be used by third parties working on our behalf to contact a guest if they have won a contest, send special offers, or help us to determine the likes and preferences of consumers to better enhance our food, restaurants, overall customer experience, websites, and marketing. We will never make any of the information collected available to third parties other than solely on our behalf.
The information collected may be combined with other information collected about you and may be used to help us better understand and serve our customers including, without limitation to, responding to your requests for information and/or services, providing you with information about new products or services, enhancing our customers’ and Site users’ experiences in our restaurant locations or on this Site and conducting research and analysis and to otherwise measure the effectiveness of Panda’s online and offline marketing efforts.
When you view our website we may store information on your computer called a "Cookie." A Cookie helps us to tailor our website to match your preferences and interests. Most Internet Browsers allow you to erase, block or give you a warning before a Cookie is stored. You will be able to visit most of the areas on our websites without a cookie being stored. Further information about cookies can be found at http://www.microsoft.com/info/cookies.htm.
links to other sites
You may submit Personal Information via your cell phone, smartphone, and tablet. If you use any location-enabled products, you may be sending us location information. Panda does not store or use this information other than to provide the service you requested. For example, a mobile product may use GPS data to find a nearby restaurant you requested. Location-enabled features are opt-in and you have control over your participation and can turn these services off at any time.
Panda uses a variety of new technologies and social media options to communicate and interact with consumers. These websites and mobile applications include popular social networking and media sites, such as, Twitter and Facebook. If you post updates to or receive updates from www.twitter.com, www.facebook.com, and other social networking websites, during the Promotion Period via SMS from your wireless phone, your wireless-service provider may charge you for each text message you send and receive. You must consult your wireless service provider regarding its pricing plans, as rates may vary. Use of third party social networking websites, such as, Twitter and Facebook, are governed by the privacy practices of those websites. Panda does not capture or store your login information or any other personally identifiable information for Twitter, Facebook, and other social networks, however, session information or cookies may be stored on your wireless phone, by their websites.
mobile Information we collect
Some mobile applications will utilize Google Analytics (or similar tool) to help us better serve our customers through improved products, services, and revisions to the mobile applications. This collected information will not identify you to Panda. It may, however, let us know anonymously, which services and features you are using the most within the application, as well as device type and hardware features, country and language of download.
Use of 3rd party services such as social sharing sites (e.g., Facebook and Twitter) is governed by the privacy practices of those services. Panda does not capture or store your login information or other Personal Information for these services, however session info or cookies may be stored.
mobile information sharing
Panda does not share any collected information with 3rd parties with the following exceptions:
Panda may provide some personal data to third-party partners that are providing services essential to your mobile user experience.
All requests are sent through your mobile carrier's network and your carrier may have access to it. Consult your carrier's privacy policies for additional information.
Certain mobile products and services and manufacturers allow you to interact and share your information with others. For example, you may want to Tweet or post to your Facebook page content from a Panda mobile application. Consult your mobile device manufacturer, or mobile product or application developer's privacy policies for additional information.
mobile marketing promotions and advertising
If you participate in any advertising or marketing promotions the information that you provide will be handled in accordance with the Privacy Statement specific to said promotion which cannot and does not apply to this Privacy Statement.
wireless promotional opportunities
Panda may provide users and viewers with the opportunity to register for special promotions via mobile text messaging and other wireless devices. Users are required to provide their consent to receive such information from Panda, either by registering on our website or via your wireless device. Promotional opportunities may be provided by the Panda, and/or Panda’s third party service providers. The Information requested as part of the online registration process may include, but is not limited to, a user's telephone number or a wireless email address (only if specifically requested), and your mobile carrier's name.
Please note that most wireless transmissions are not secured and there is a greater risk of an unknown third party's interception of messages or a user's Personal Information when using a wireless communications device.
Users that register for Panda's wireless services acknowledge, understand and agree that they may be charged by the user's wireless carrier for all messages between Panda and the user. Standard messaging rates will apply, unless noted otherwise. Under no circumstances will our website, Panda, or its affiliates be held responsible for any wireless email or text messaging charges incurred by a user or by a person that has access to a user's wireless device, telephone number, or email address.
termination of wireless services by user
Users may revoke their consent to receive mobile messages for marketing promotions from Panda and/or its affiliates by the following procedure:
A user may cancel one or more services via his/her wireless device at any time by using the unsubscribe mechanism provided by Panda at the time the message is sent, or by sending a text message that says "PANDASTOP" or “STOP”. Panda will terminate the user's registration for the most recent wireless service sent to the user. Any of these words in the user's termination request will cancel all of the user's registered wireless services with Panda. If the user unsubscribes from one or all of Panda service(s) via his or her wireless device, the service(s) will be terminated immediately and will cancel the user's previous opt-in.
use of information
Panda will not use a wireless telephone number, wireless or conventional internet email address, or other Information submitted for its wireless marketing promotions for any other purpose than to provide the services requested, unless we provide to you advance notice of any other use. We will not share any Personal Information with third party service providers unless you opt-in for such disclosure.
We love having your children visit our websites with you, and hope our websites are fun and educational for your children. However, child privacy law states you cannot provide us with personal information if you are under the age of 13. If you do provide us with personal information, you represent that you are at least 13 years old. We ask that parents register any Panda Cards purchased for their children in the name of the parent of guardian. We do not knowingly request, solicit or collect personal information from any person we know to be under the age of 13. In the event that we receive actual knowledge that we have collected or received personal information from anyone under the age of 13, we will immediately delete that information from our database as soon as practicable. If a parent or guardian becomes aware that his or her child has provided personally identifiable information or otherwise made posts to this Site, the parent or guardian should contact us so that we can delete such information.
Confidentiality and Security of Personal Information
If you wish to change or delete your registration information or opt-out of any promotional materials please click on the link, "Quick Contact," at www.pandaexpress.com. To update or find out more about your Panda Express gift card, please visit us at www.pandaexpress.com/giftcards/agreement